At Horizon Choice LLC, we want your shopping experience to be simple and convenient. This Delivery & Return Policy explains how orders are shipped, delivered, returned, and refunded.
1. Shipping Availability
We currently offer delivery to eligible locations within the United States.
Shipping availability may vary depending on the product, destination, carrier restrictions, and other circumstances.
Some products may have specific shipping requirements or restrictions.
2. Processing Time
Orders are normally processed after successful payment and order verification.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
You will receive order or shipping confirmation information when applicable.
3. Shipping Costs
Shipping charges are calculated according to the applicable order, destination, shipping method, and current promotional offers.
Eligible orders may qualify for free shipping when the applicable minimum purchase requirement is met.
Any shipping promotion displayed on the website will be subject to the terms stated with that promotion.
4. Delivery Estimates
Estimated delivery times are provided for convenience and are not guaranteed unless specifically stated otherwise.
Delivery may be delayed because of:
- Carrier delays.
- Severe weather.
- Holidays.
- Natural disasters.
- Incorrect or incomplete addresses.
- Transportation disruptions.
- High order volume.
- Other circumstances outside our reasonable control.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Please contact customer support as soon as possible if you notice an error in your shipping information.
6. Lost, Stolen, or Damaged Packages
If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible.
We may request:
- Order number.
- Tracking information.
- Photographs of damaged packaging or products.
- Delivery information.
- Other information necessary to investigate the issue.
We will work with the applicable shipping carrier or service provider to resolve the matter.
7. Returns
Unless otherwise stated for a particular product, eligible products may be returned within 30 days of delivery.
To be eligible for a return, the item should generally:
- Be unused or in its original condition.
- Include original packaging where applicable.
- Include accessories, manuals, tags, or other materials supplied with the product where applicable.
- Be accompanied by proof of purchase.
Certain products may be excluded from our return policy.
8. Non-Returnable Products
Due to health, safety, hygiene, perishability, or other considerations, certain products may not be eligible for return.
Examples may include:
- Perishable or consumable products.
- Certain health, wellness, or personal-care products.
- Opened or used products that cannot reasonably be resold.
- Products specifically identified as non-returnable.
- Gift cards or similar products where applicable.
- Items damaged through customer misuse or improper handling.
Product-specific return restrictions will apply where disclosed on the product page or at checkout.
9. How to Request a Return
Before sending an item back, please contact our customer support team with:
- Your name.
- Order number.
- Product name.
- Reason for the return.
- Photos, if the product is damaged, defective, or incorrect.
Do not send products to an address unless instructed by our customer-support team.
10. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law or a specific company offer, the customer may be responsible for return shipping costs.
If the return is due to our error, we may provide appropriate return instructions or shipping assistance.
11. Refunds
Once an eligible returned item has been received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.
12. Exchanges
Where available, exchanges may be offered for eligible products.
If an exchange is not available, we may process the eligible return and refund instead.
13. Incorrect or Defective Items
If you receive an item that is incorrect, defective, or damaged, please contact us promptly after delivery.
We may request photographs or other information to verify the issue.
Depending on the circumstances, we may offer:
- Replacement.
- Exchange.
- Refund.
- Other appropriate resolution.
14. Final Sale and Special Products
Products marked as "Final Sale," "Non-Returnable," or otherwise excluded from returns are not eligible for return except where required by applicable law.
15. Refund Processing
Approved refunds are initiated after the return has been reviewed.
Although we process approved refunds promptly, the final posting time is controlled by the customer's bank, credit-card company, payment provider, or other financial institution.
16. Promotions and Discounted Orders
If a returned item was purchased using a promotional discount, the refund may be adjusted according to the applicable promotional terms.
Promotional codes are generally not refundable or exchangeable for cash.
17. Policy Changes
We reserve the right to update this Delivery & Return Policy when necessary.
Any changes will be posted on this page with an updated "Last Updated" date.
18. Contact Us
For questions regarding delivery, returns, exchanges, or refunds, contact:
Horizon Choice LLC
Email: support@horizonchoicellc.com
Phone: +1 (916) 969-333
Address: 437 Walnut ST Woodland, CA 95695, United State
By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.